FAQs


What is an abaya?

An abaya is a loose-fitting, full-length garment worn by some women in Islamic cultures. It is typically black in color and is often worn over clothing to provide modesty and coverage.


What is a kaftan?

A kaftan is a loose-fitting, ankle-length garment with long sleeves. It originated in the Middle East and North Africa and is worn by both men and women. Kaftans are known for their flowing and comfortable style.


How long does it take to process and ship my order?

Once your order is placed, it takes approximately 10-15 business days for processing before shipment. Shipping times may vary depending on your location and the shipping method chosen. You can find more details below, under "Shipping".


Do you offer international shipping?

Yes, we offer international shipping. Please check below for more information.


How do I determine the correct size for an abaya or kaftan?

To choose the right size, we recommend referring to our size chart provided on each product page. It is important to measure your body accurately and compare the measurements with the size chart. If you need further assistance, please contact our customer support team.


Are the colors of the products accurate in the pictures?

We strive to display the colors of our products as accurately as possible. However, please note that the actual colors may vary slightly due to different monitor setting or lighting conditions.


How can I contact your customer support?

You can reach our customer support team by emailing info@lin.com.qa or by filling out the contact form on our Contact Us page. We aim to respond to all inquiries within 24-48 hours.

Shipping:

Shipping Rates:
a. Domestic Shipping (Doha): The shipping fee for orders within Doha is QAR 50.
b. International Shipping: The shipping fee for orders outside the country is QAR 250.

Shipping Methods and Carriers: We utilize reliable shipping methods and trusted carriers to ensure timely delivery of your orders. The specific carrier and shipping method may vary depending on the destination and package size.

Order Processing Time: Once your order is successfully placed and payment is confirmed, we will process it within 10-15 business days. Please note that business days do not include weekends or public holidays.

Estimated Delivery Time: The estimated delivery time depends on the shipping destination. While we make every effort to deliver your order within the estimated timeframe, please understand that unforeseen circumstances or customs processes in the destination country may occasionally cause delays.

  • Delivery within Saudi Arabia takes 10 to 15 business days.
  • International delivery takes between 10 and 15 business days.
  • Free refunds and exchanges are accepted within 7 days of receipt


Customs and Duties: For international shipments, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient. These charges are determined by the customs authorities and are beyond our control. It is advisable to check with your local customs office for more information on any potential fees before placing an order.

Shipping Address: Please ensure that you provide accurate and complete shipping information, including the recipient's name, address, and contact details. We cannot be held responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Shipping Policy Updates: This shipping policy is subject to change without prior notice. Please review the policy periodically for any updates or modifications.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure a satisfactory shipping experience.



Returns:

Modification and Exchange: We do not accept returns, but we offer the option to modify the piece or exchange it for an alternative product. If you are unsatisfied with your purchase, we are committed to finding a solution that meets your needs.

Eligibility for Modification or Exchange: To be eligible for modification or exchange, the following conditions must be met:
a. The product must be in its original condition, unused, and undamaged.
b. The request for modification or exchange must be made within 7 days from the date of purchase.
c. Proof of purchase, such as a receipt or order confirmation, is required.

Shipping and Handling: The customer is responsible for any shipping and handling costs associated with the modification or exchange process, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).

Refunds: Refunds will not be provided for modifications or exchanges unless there are exceptional circumstances that warrant it, at our sole discretion.

Please note that this return policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.